Service quality audit based at industry standards and local regulations. Mystery shopping. Report with areas for improvement development.
Service quality audit, standards development and implementaion, personnel training
Service quality audit, standards development and implementaion, General Management improvement
HoReCa HELP is a project combining major Russian HoReCa service providers
Service quality audit, quality standards development and implementation. Sportclubs chain, nich restaurant and the hotel
12 restaurants chain
Management improvement projects in hotels, IT commerce, advertising agency