Rus

Inna Ivanova

Successful working experience in HoReCa since 2006,

St. Petersburg and Moscow, Russia:

 
Bulvar, SPb
Bulvar, SPb
VD, Quality


•Plan, organize, direct, control and evaluate the operations of the restaurant •Determine type of services to be offered and implement operational procedures•Train staff   •Resolve customer complaints and ensure health and safety regulations are followed 

2019



Hotel Krestovski, SPb
Hotel Krestovski, SPb
Service Quality Audit


Service quality audit in the resaurant, based at industry standards and local regulations. Mystery shopping. Report with areas for improvement  development.




2019



Italian food resaurants chain Chili Pizza, SPb
Italian food resaurants chain Chili Pizza, SPb
Service Quality Audit


Service quality audit based at industry standards and local regulations. Mystery shopping. Report with areas for improvement  development.




2019



Lazer Doctor, SPb
Lazer Doctor, SPb
Service Quality Audit


Service quality audit based at industry standards and local regulations. Mystery shopping. Report with areas for improvement  development.




2018



 Magapolis, SPb
 Magapolis, SPb
Restaurant Managing Director, Project Manager


Service quality audit, standards development and implementaion, personnel training




2017



Restaurants Bayaset,  Pirogovui Dvorik, SPb
Restaurants Bayaset,  Pirogovui Dvorik, SPb
Restaurant Managing Director, Project Manager


Service quality audit, standards development and implementaion, General Management improvement



2017



HoReCa HELP, SPb
HoReCa HELP, SPb
Service Quality Drector


HoReCa HELP is a project combining major Russian HoReCa service providers






2016

Restaurant Muskat, SPb
Restaurant Muskat, SPb
Restaurant Managing Director, Project Manager


Service quality audit, standards development and implementaion, General Management improvement



2017



Sculptors, Golfstream, Tourism Council, SPb
Sculptors, Golfstream, Tourism Council, SPb
Project Manager


Service quality audit, quality standards development and implementation. Sportclubs chain, nich restaurant and the hotel


2014-2015

Restaurant Group Takao and Yolki-Palki, SPb
Restaurant Group Takao and Yolki-Palki, SPb
V.D. - Service Quality Director


12  restaurants chain






2011-2014

Nevskie Hotels chain, Ankor, Horoshie Ludi, SPb
Nevskie Hotels chain, Ankor, Horoshie Ludi, SPb
Project Manager


Management improvement projects in hotels, IT commerce, advertising agency




2008-2010 

 
Moscow Yaht Club
Moscow Yaht Club
Business Development Director, VD


2008

Cosmic Bouling, SPb
Cosmic Bouling, SPb
VD


2007

Shangri La, SPb
Shangri La, SPb
Manager at Food&Beverage Department


2006-2007

Телефон +7(921) 953-25-38
E-mail ivanovainn@gmail.com