Rus

Inna Ivanova

Successful working experience in HoReCa since 2006,

St. Petersburg and Moscow, Russia:

 
Lazer Doctor
Lazer Doctor
Service Quality Audit


Service quality audit based at industry standards and local regulations. Mystery shopping. Report with areas for improvement  development.



2018



 Magapolis
 Magapolis
Restaurant Managing Director, Project Manager


Service quality audit, standards development and implementaion, personnel training



2017



Restaurants Bayaset,  Pirogovui Dvorik
Restaurants Bayaset,  Pirogovui Dvorik
Restaurant Managing Director, Project Manager


Service quality audit, standards development and implementaion, General Management improvement



2017



HoReCa HELP
HoReCa HELP
Service Quality Drector


HoReCa HELP is a project combining major Russian HoReCa service providers

2016

Restaurant Muskat
Restaurant Muskat
Restaurant Managing Director, Project Manager


Service quality audit, standards development and implementaion, General Management improvement



2017



Sculptors, Golfstream, Tourism Council
Sculptors, Golfstream, Tourism Council
Project Manager


Service quality audit, quality standards development and implementation. Sportclubs chain, nich restaurant and the hotel

2014-2015

Restaurant Group Takao and Yolki-Palki
Restaurant Group Takao and Yolki-Palki
V.D. - Service Quality Director


12  restaurants chain


2011-2014

Nevskie Hotels chain, Ankor, Horoshie Ludi
Nevskie Hotels chain, Ankor, Horoshie Ludi
Project Manager


Management improvement projects in hotels, IT commerce, advertising agency

2008-2010 

 
Moscow Yaht Club
Moscow Yaht Club
Business Development Director, VD


2008

Cosmic Bouling
Cosmic Bouling
VD


2007

Shangri La
Shangri La
Manager at Food&Beverage Department


2006-2007

Телефон +7(921) 953-25-38
E-mail ivanovainn@gmail.com